Project Manager (ServiceNow)

20-04-2026

Halle

Context: 

Het Symphony-programma is gericht op het voortzetten van de implementatie en automatisering van IT-processen met behulp van 'out-of-the-box' ServiceNow-oplossingen. We hanteren een sterke platform-ADOPT-strategie om toekomstbestendig te zijn wanneer nieuwe functies worden uitgebracht. Het hoofdproject is de overgang van onze verouderde IT-assetmanagementsystemen naar de ServiceNow Hardware Asset Management-module. Het omvat ook de overgang van een maatwerk ServiceNow Field Service Management naar een volledig out-of-the-box implementatie die goed integreert met onze SAP-omgeving

Role Overview:

The IT Project Manager (IT PM) and his team is responsible for successfully completing projects. The IT PM manages diverse teams of experts located in Belgium and India and coordinates with multiple senior management stakeholders (C-level). The standard language is English, optional Dutch.

Responsibilities:

• Delivering Project Output: 
• Ensuring project deliverables are completed within the agreed scope, time, and cost.
• Guaranteeing Project Progress: 

·        Managing the project team.

·        Coordinating project work.

·        Enforcing decisions.

• Monitoring and Managing:

·        Scope, planning, and cost of the project.

·        ServiceNow platform ADOPT strategy within the project.

·        Escalating changes to the agreed scope, time, and cost according to expected processes.

• Managing Stakeholder Expectations:

·        Mapping and maintaining an overview of stakeholders.

·        Following up and managing project-related communications.

• Managing Business Change: 
• Overseeing the transition and integration of business changes resulting from the project according the Colruyt Group IT change framework (ADKAR).

Expected Output:

• A high-quality, up-to-date, and validated project sheet in the standard format.
• A list of project deliverables in a Work Breakdown Structure (WBS)
• A project decision matrix
• A risk register
• A stakeholder mapping
• A qualitative and up-to-date project plan with mapped dependencies and milestones.
• A project status report in the standard format
• Short-, medium-, and long-term resource demand and mobilization plan
• A business change and release plan

Dit kan als freelancer of bediende

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